Contact Us

  • flying fish design store
  • +64 9 4027755
  • 27 Williams Rd Paihia 0200 New Zealand

About us

When you shop with flying fish design store online you are connecting with a real shop and not just a warehouse as our online store operates through our Paihia shop. The wonderful staff who greet and assist you with your shopping in store are the very same who also process your online purchases. Our shop has an excellent reputation for customer service and that same level of service is applied to our online store.

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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world but due to current difficulties with freight transport we are restricting our shipping to Australia, Canada, Uk and Europe only at present. We expect to expand this as we move forward. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. We use New Zealand Post and NZ Courier Post as carriers.