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POLICY / TERMS

This online store is made available to you under the following policies and conditions:

  • EXCHANGE
    AND REFUND
  • SECURITY
  • CURRENCIES
  • PRIVACY
  • CUSTOMS
  • You can exchange your purchase. You need to contact us within two weeks of receiving it. If you are not satisfied with the quality of the item or the purchase is different to what you expected it can be returned for a refund within two weeks of receipt. Please note that this only applies to online shopping and does not apply to purchases made directly from our store. This is in accordance with New Zealand consumer law. Return postage is your responsibility but will be refunded if the item is faulty.

  • We use DPS for all online credit card payments. We do not collect or store any credit card information. When making a purchase you will be directed to a secure webpage hosted by Payment Express to enter your payment details. Payment Express is New Zealand's largest and most preferred gateway provider.

  • Conversion rates are updated using the Google currency convertor. These rates are intended as an indication of conversion rate only. Items will be billed at the rate current at the time of transaction. All purchases are charged in NZ Dollars.

  • We want to make your shopping experience as safe, satisfying, convenient and pleasurable as possible. We take your privacy very seriously. The information which we receive from you is used to process orders and to provide you with a more personalised shopping experience. This means that your information will not be sold or otherwise divulged to third parties without your prior consent. You have certain rights to access information about yourself and if necessary to ask for it to be deleted or corrected.

  • You may be subject to import duties and taxes, which are levied once a shipment arrives in it’s country of destination. These vary from country to country and we recommend you check the website of the country you are having your order delivered to ascertain how they will be applied to your order and whether you may incur additional costs.

 
 

happy customers

Tx Gillian. After my 8th purchase of these, hope this is the last but that's what I said last time. People see mine and want me to get them one too.
G ~ NZ
I absolutely adore this artwork and look forward to buying a lot more from flying fish store, love the easy set up with buying online. Thank you.
SARAH, NZ
Just wanted to say THANK YOU for your brilliant service – phone contact, website and just everything was so friendly, easy to navigate and just superb. You are a pleasure to deal with – and yes, I’ve told all my friends! Thanks again, and I’ll see you soon.
SANDY NZ
A million thank you’s Patricia for your friendly helpful approach to sort such an amazing buy! You even went beyond to arrange an overnight ‘fragile’ delivery to ensure items arrived timely – in which they did. Packaging was just beautiful and I’m most happy! Thank you again and I will be back for more additions to our purchase. Will encourage many.
LEEANN NZ

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