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HOW TO BUY

  • How to buy
  • BY PHONE
  • ONLINE
  • SHIPPING
  • Sending a Gift
  • CUSTOMER LOYALTY PROGRAM
  • Our prices are quoted with and without GST (Goods & Service Tax). You do not need to pay tax GST if your delivery address is outside of NZ. You may be subject to import duties and taxes, which are levied once a shipment arrives in it’s country of destination. These vary from country to country and we recommend you check the website of the country you are having your order delivered to ascertain how they will be applied to your order and whether you may incur additional costs.

    All purchases are charged in New Zealand Dollars and the international currencies we show are indicative only. We understand that our customers will have different preferences for shopping so we offer two methods of making a purchase.

  • If you are in a hurry or you would like some friendly and personal service simply pick up the phone and call us on +64 9 4027755 as our store in Paihia in the beautiful Bay of Islands, New Zealand is open seven days a week. If you are an international customer don’t forget to check the time in NZ (displayed on our website).

    You will need to tell us the item description and designer or category so have that information at hand. We may be able to give you a shipping quote straight away, otherwise we can email it to you or you can ring back. Upon confirmation that you are happy with your order, we will take your credit card information over the phone and charge the confirmed amount. Alternatively for shoppers within New Zealand you can make an electronic payment into our account. Goods will be dispatched once payment is received.

  • Simply make your selections and add them to your cart. On the shopping cart page, you can update quantities or remove items. When you are happy with your order, select the “checkout” option. When making a purchase on line you have the option of creating an account but you can still make purchases without doing so. If you choose to create an account you will be able to log back in to view your order information, save items to your wish list and receive email updates on any new items and promotions.

    When logged in to your account your address details will load automatically onto the checkout page but you may edit these if they have changed. You can create an account at any stage by selecting the 'Register' link on the top right corner of the screen or through the checkout page.

  • Shipping within New Zealand is free for orders and purchases valued $100 or more and for all jewellery purchases. All other orders under $100 will incur a $5.00 shipping fee.

    For international orders, choose the region corresponding with the shipping address. Our website automatically estimates a shipping price based on the weight of the items ordered. Handling and packaging by our very experienced staff is a complimentary service.

    If you are considering purchasing several items, keep in mind that the actual freight costs may be less than the estimated shipping price due to combined shipping. We aim to provide an accurate shipping quote at time of purchase, however should your quote seem a little high please feel free to email us for an accurate postage quote before committing to your purchases. If at the time of posting we have overestimated the cost your card will be refunded the difference.

  • If you would like to include a small gift card you can tick the box and we will select a suitable card from our collection. Write you message in the comments section. If you do not want to purchase a card you can still send a message. Just write it in the comments section and leave the card selection box unticked and we will send your message on a 'with compliments' slip.

    Not all the products available in our store are listed on our website so if you can’t find what you are looking for on the website don’t hesitate to contact us at any time with an enquiry. It is our pleasure to assist you in finding just the right thing and if we don’t have it we may be able to point you in the right direction.

  • We have a customer loyalty program for those of you who are interested in enrolling. We keep a record of your purchases and when you reach $500 you will receive a $50 credit towards your next purchase. There is no expiry date on the credit and you may gift it to someone else if you choose. You will be the only person able to contribute to your running total and you must make a purchase at least once every 12 months. Sale items and postage costs will not be added to your loyalty total. All you need to do is write a note in the comments section when you order to say that you wish to join and then with subsequent purchases write a note in the comments section to say that you are a member.

 
 

happy customers

Tx Gillian. After my 8th purchase of these, hope this is the last but that's what I said last time. People see mine and want me to get them one too.
G ~ NZ
I absolutely adore this artwork and look forward to buying a lot more from flying fish store, love the easy set up with buying online. Thank you.
SARAH, NZ
Just wanted to say THANK YOU for your brilliant service – phone contact, website and just everything was so friendly, easy to navigate and just superb. You are a pleasure to deal with – and yes, I’ve told all my friends! Thanks again, and I’ll see you soon.
SANDY NZ
A million thank you’s Patricia for your friendly helpful approach to sort such an amazing buy! You even went beyond to arrange an overnight ‘fragile’ delivery to ensure items arrived timely – in which they did. Packaging was just beautiful and I’m most happy! Thank you again and I will be back for more additions to our purchase. Will encourage many.
LEEANN NZ

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